Three Dimensions of Labor: Cognitive Labor Differentiated from Emotional and Physical Labor

Service, emotional labor, and mindfulness

Emotional Labor of Software Engineers

The concept of emotional labor, introduced by Hochschild in 1983, refers to the “process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines”. For instance, judges are expected to appear impartial, nurses—compassionate and police officers—authoritative. While software development has been traditionally stereotyped as a nerdy “l...

Emotional Labor and Wages 1 RUNNING HEAD : EMOTIONAL LABOR AND WAGES

The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level by incorporating data on generalized work activit...

Emotional labor actors: a latent profile analysis of emotional labor strategies.

Research on emotional labor focuses on how employees utilize 2 main regulation strategies-surface acting (i.e., faking one's felt emotions) and deep acting (i.e., attempting to feel required emotions)-to adhere to emotional expectations of their jobs. To date, researchers largely have considered how each strategy functions to predict outcomes in isolation. However, this variable-centered perspe...

The Displacement of Skill Differentiated Labor

This paper constructs a series of models that consider the influence of capital, immigrant, and native skills on the benefits that natives derive from immigration. A major contribution of this work is the use of this framework to analyze the benefits of skill-differentiated immigration to natives over multiple periods, over which it is conjectured that immigrants become more like the native pop...